Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Your item must be in the same condition that you received it, unworn or unused, with tags attached. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at returns@willowswayboutique.com. Once approved, we will send you a return shipping label (at your cost) and instructions to ship. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns or issue credit on Clearance items, Gift Cards, or items marked as Final Sale.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically issued store credit within 3 business days.